Wood Warranty

Engineered Hardwood Limited Residential Warranty

Pre-Finished Installation
LAS VEGAS STONE & FLOORING warrants that uncut, uninstalled pieces that do not meet our specifications
will be replaced at no cost to you.
Structural Warranty
LAS VEGAS STONE & FLOORING warrants all of our flooring products to be free from defects in lamination, milling, within industry
standard will remain free from above defects for 25 years.
Finish Warranty
LAS VEGAS STONE & FLOORING provides guarantee to the original purchaser that under normal
residential conditions, normal house hold traffic (not including pets of any size) will not wear through the wood for 25 years from the date of
original purchase.
General Coverage
This warranty is valid to the original purchaser only. Claims of quality issues must be accompanied by
original prove of purchase.

Care and Maintenance
Warning:Vacuums with a beater bar or power rotary brush head can damage a wood floor and should
never be used. Use any brand name wood flooring cleanser for urethane coated hardwood floors, i.e. Bona,
Method, and a terry cloth flooring mop.
STEP ONE: Sweep your floor to remove any dirt particles that could scratch your floor.
STEP TWO: Apply hardwood surface cleanser directly to the terry cloth mop, not your floor.
STEP THREE: Use a back and forth motion with the mop. When the terry cloth cover becomes soiled,
simply replace it with a clean one. Cleaning the floor with a soiled cover could cause streaking. The covers are
re-usable, so wash and dry the covers periodically as you would a normal towel.

Tips and Warnings
Maintain normal indoor relative humidity level (35%-60%) throughout the year to minimize the natural
expansion and contraction of the wood.
I. Heating Season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity
levels. Wood stoves and electric heat tend to create very dry conditions.
II. Non Heating Season (Wet): An air conditioner, dehumidifier, or periodically turning on your heating will
help to maintain humidity levels during summer months.
- Sweep regularly
- Remove spills promptly using wood flooring cleanser and a clean white cloth.
- Use felt protectors under heavy pieces of furniture and chairs.
- Use protective mats at all exterior entrances.
- Spiked heels or shoes in need of repair can severely damage your floor.
- Never wet or damp mop your wood floors. Water can seep through the grooves and cause damage
to wood flooring. Water damages are not covered by warranty.
- Never use oil soaps, wax, abrasive cleaners, steel wool or strong ammoniated or chlorinated type
products to clean your floor.
- The sun’s UV rats can change the color of your floor.
- Protect your floor with a ¼” piece of plywood or heavy matting when using a dolly for moving furniture
or appliances across the floor. Never slide or toll heavy loads across the floor.
- If your floor becomes scratched or dull, repairs can often be made using repair accessories.
Consult your local dealer for proper instructions.
- Pets, even with trimmed nails can sometimes scratch the floors. Our limited residential warranty
does not cover any pet related damages.

Guidelines for installing Radiant Heated Subfloors
Previously Noted: Concrete subfloor requirements will apply. It is highly recommended: that the radiant
heat system be designed to accept a wood floor. Use only: the floating installation method. Relative humidity of
job sites must be maintained between 35 -55%. Use of a humidification system may be required to maintain
the proper humidity level. Failure to do so can result in excessive dryness which may lead to surface checking.
The radiant heat system should be set to run 2/3 maximum output for a minimum of 2 weeks prior to
installation of flooring to further allow moisture dissipation from the concrete slab. This must be done in both
warm and cold seasons.
Before installation (5 days) reduced the temperature to 65 degrees Fahrenheit and maintain temperature
range of 64-68 degrees Fahrenheit during the installation. After completion of the installation, wait 48 hours
and then gradually raise the temperature of the heating system 2-3 degrees per day over a five day period until
the preferred setting is reach.
Glue down installation over radiant heat systems is not covered by our limited residential warranty unless
official letter of coverage is issued by LAS VEGAS STONE & FLOORING.
Electric heating systems often times heat up too quickly and is not recommended. Our limited residential
warranty does not cover application over suck systems unless official letter of coverage is issued by

Exclusion to Warranty Coverage
1. Improper installation: If installation is not done according to Pontek Engineered Flooring installation
instructions, the warranty is void.
2. Visible defects: Installer must inspect each board before installation; any visible defects must be noted
and reported before commencement of installation so that replacement can be furnished before actual
installation. The warranty does not extend to cover visible defects after installation is complete. Natural wood
characteristic such as mineral streaks, small knots ( less than2 cm in diameter), grain variations are normal
characteristics of wood and are not considered defects.
3. Improper maintenance: Please follow the maintenance instruction. Warranty will only be effective when
proper maintenance as per the advice has been observed.
4. Extreme environmental conditions: Exposure to extreme heat (over 45 degrees Celsius ), dryness,
moisture or water saturation, including wet mopping, improper exterior drainage, plumping issues, hydrostatic
pressure or other sources of water will void this warranty.
5. Alteration or repair: Alteration or repair that is not authorized by manufacturer will void this warranty.
6. Accidents, abuse or misuse: This warranty does not cover damage from heavy furniture or equipment
used without sufficient protection, impact damage or scars as from sharp or pointed objects such as stiletto
heels, spiked heels, stone chips, gravel, scratches, pet claws etc. Warranty does not cover loss of gloss over
time and damages from spills, standing water and incorrect maintenance.
7. Variations in color and grain inherent: Wood is a natural living product and variations in color and grain
is inherent. Further color changes in the wood should be expected as the floor is maturing. The warranty
does not cover possible differences between color samples and color of installed floors.

Radiant Heated Subfloors
Radiant Heated Subfloors Caution: The floor surfaces must never exceed 80 degrees Fahrenheit or 27
degrees Celsius.
Room temperature: should not vary more than 15 degrees from season to season. Seasonal Gapping:
Should be expected.

Laminate Flooring Limited Residential Warranty

What is covered and for how long?
We guarantee that, for 10 years from the date of original purchase and installed properly in a dry
residential indoor setting, your laminate floor:
·Will not stain from normal household consumable items such as food or drink.
·The melamine wear layer will not wear through.
·Will not fade in color due to normal natural sunlight or household lighting.
·Will not deform, gap, warp, de-laminate under normal household temperature and humidity.
1. The flooring must be installed properly in accordance to our installation instructions.
Proper installation includes, but is not limited to performing a moisture test to determine if excessive
moisture exists in the subfloor and use of a 3-mil polyethylene film vapor barrier on concrete floors or concrete
floor covered with tiles, along with proper use of silicone sealant.
What will we do if any of the above listed things happen?
If you make a claim within the warranty period and follow our servicing procedures, we will, at our option,
provide material to repair the defective area.

This limited warranty does not cover wear or damage due to improper installation, cleaning, care or
maintenance (see our Care Instructions) such as:
- Accidents, abuse or misuse.
- Extreme heat or cold.
- Scratching, impact or cutting.
- Improper workmanship or installation not in accordance with our installation instructions.
- Improper maintenance.
- Improper fabrication.
- Freight damage.
- Damages in limited areas instead of throughout the entire area covered by laminate flooring.
- Damages by acts of God.
- Water damage from excessive moisture in a concrete slab, hydrostatic pressure, flooding caused
by ice makers, refrigerators, sinks, dishwashers, leaking pipes, flooding, standing water, household
mechanical failures, damage caused by water underneath the flooring, including damage from
subfloor hydrostatic pressure or other conditions that result in water being below the flooring or
natural disasters.
- Planks coming apart at the seams because they have been engaged/disengaged more than three times.
- Installation of flooring that contains any manufacturing defect is not covered by this warranty.*
This warranty is issued to the original retail consumer and is not transferable. The limited warranty
applies only when the affected area is visible and covers a flooring area greater than one square inch. Proof of
purchase in the form of a sales receipt or other establishing document is required when requesting warranty
We exclude and will not pay incidental or consequential damages under this warranty. By this we mean
any loss, expense, or damages other than to the flooring itself that may result from a defect in the flooring. No
implied warranties extend beyond the term of this written warranty.
*Manufacturing: In addition to the our Original Limited 10 year residential warranty, We warrant our product
against manufacturing defects that exist in its product prior to purchase by the consumer. Any manufacturing
defect must be reported prior to the product installation in order to be covered under this warranty. We will
replace any such defective material at no additional cost to the customer. Any damage that might occur during
shipment is the responsibility of the shipping company.